Processing & dispatch

Orders are typically processed within 1–2 business days. You will receive a confirmation, and tracking information where available, once your order ships.

Delivery

We ship to addresses across our supported regions. Delivery times vary by destination and customs handling. Products are packed discreetly using temperature-aware materials.

Returns & refunds

Because our products are sensitive research materials, we are generally unable to accept returns of opened or temperature-sensitive items for safety and integrity reasons. If your order arrives damaged, incorrect, or with a defect, contact us within 7 days of delivery at support@peptidesheaven.com and we will make it right with a replacement or refund.

Order issues

If a shipment is lost in transit, please contact us so we can investigate with the carrier and arrange an appropriate resolution.

This policy is a template and should be adjusted to match your actual carriers, regions, and statutory consumer-rights obligations.